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If you are unhappy with your order, you may return it within 10 days for a refund not including postage. Return postage is the responsibility of the customer and you must notify us within 10 working days from the date the goods were delivered, of any shortages, defects in the goods or any other complaint you have in respect of them.
In the event of an order being incorrect, we will be happy to exchange the item for you without charge and refund any postage costs involved in sending the incorrect item back. In circumstances where we are not at fault for a return, no returned merchandise will be accepted without prior authorization by us.
If authorised, goods are to be returned within 30 days of the order date. Return shipping costs are calculated using the lowest available shipping costs. Credits are processed upon confirmation by our suppliers that the goods have been returned. Allow up to two billing cycles for the return credit to appear on your credit card statement. (No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.)
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